Each product page features a dedicated, bespoke size guide tailored to that specific garment's measurements to ensure you achieve your flawless fit. We highly recommend reviewing the individual product chart before purchasing. If you require further assistance or personalized sizing advice, please contact our support team online or email us directly at contact@Shapellefit.com.

Delivery times depend on your selected shipping method at checkout:

• Standard Shipping: Your order will typically arrive within 5–9 business days after dispatch.
• Priority Express Shipping: Delivery takes 4–7 business days for urgent orders.
• Pre-Sale Items: Products explicitly marked "Pre-Sale" at the end of their title require an approximate processing and dispatch window of 5 working days before standard transit times apply.

Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your official tracking details. You can easily monitor your delivery using the tracking link provided in the email or by logging into your secure account at https://shapellefit.com/.

If you require any assistance with tracking your package or interpreting the shipment updates, please visit our dedicated Help Page or contact our customer support team online. We are always on hand to check the status for you.

If you notice an error in your order details, please contact our customer support team immediately to verify the current fulfillment status of your package.

• Before Dispatch: If your order has not yet been processed and sent out from our distribution center, we will gladly update the size, colour, or delivery address for you at no additional cost.
• After Dispatch: Once a package has been dispatched, the shipment is securely locked into the carrier's network. In such cases, we will contact the courier to check if a rerouting or modification is possible, though this cannot be guaranteed.
• Liability: If shipping or product modifications cannot be executed due to dispatch timing, the resulting delivery error or incorrect selection cannot be classified as a product quality issue, and the customer will remain responsible for the order.

We strongly advise reviewing your item specifications and delivery address thoroughly at checkout to prevent any logistical complications.

To initiate a request, please contact our customer support team directly for personalized guidance.

• Cancellations: Orders can only be cancelled or amended if they have not yet entered the processing and fulfillment phase. Once dispatched, the order must be treated under our standard return procedures.
• Returns & Exchanges: We accept return and exchange requests within 30 days of delivery. All items must be completely unworn, unwashed, and in their original packaging with tags intact.
• Hygiene Exclusions: Please note that due to strict health and hygiene regulations, bras, underwear, and clearance items are not eligible for return or exchange.

For a comprehensive breakdown of requirements, fees, and instructions, please review our official Return & Exchange Policy page.