FAQs

1. ORDER & PAYMENT

WHAT PAYMENT OPTIONS DO YOU OFFER ONLINE?

We securely process payments using major global networks via Shopify Payments. You can complete your purchase using Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club) as well as accelerated digital wallets including PayPal, Shop Pay, Apple Pay, and Google Pay.

IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

Your security is our absolute priority. All transactions are processed through a secure server utilizing the latest SSL (Secure Socket Layer) encryption technology. Credit card details are never stored or retained on our website; they are transmitted directly to our secure payment gateway for real-time authorization and authentication.

WAS I CHARGED TWICE?

Your card is only charged once when the order is officially processed and dispatched. If you have recently placed an order and notice a duplicate entry, this is a temporary bank authorization hold. This standard banking practice ensures fund availability and account authenticity, and the hold will automatically clear within 48 to 72 hours depending on your financial institution.

WHY MIGHT MY CREDIT CARD BE REFUSED?

Transaction declines typically occur due to one of the following factors:

  • Expiration: The card may have expired. Please verify the validity date.

  • Credit Limit: The authorized credit limit may have been reached. Contact your issuing bank to verify.

  • Data Mismatch: Information may have been entered incorrectly. Double-check the card number, expiry date, and CVV code.

  • Browser Interferences: Active browser plug-ins or extensions may interfere with the secure gateway. We recommend clearing your cookies, restarting your browser, or completing the checkout on a mobile device.

2. PROMOTIONS & DISCOUNTS

DO YOU OFFER PROMOTIONS?

Yes. We frequently run seasonal campaigns and exclusive offers. To access current promotional codes, please review our active announcement bars and site banners. You can also subscribe to our newsletter at the bottom of any page to receive exclusive updates, priority access, and an immediate 10% discount voucher code for your first order.

HOW DO I USE A COUPON CODE?

Discount codes must be applied during the checkout phase. Add your desired items to the bag and proceed to checkout. On the information input page, enter your code into the dedicated "Discount Code" field and click "Apply." Your order total will automatically adjust. Please note that automatic store promotions do not require a code entry.

CAN I USE MULTIPLE DISCOUNT CODES AT ONE TIME?

No. Our system strictly accommodates one promotional discount code or automated offer per transaction.

3. ORDER STATUS & LOGISTICS

HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?

Upon successful submission of your order, our system will immediately transmit a "Thank You" confirmation email containing your order summary and reference number.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Once your package is dispatched, you will receive an automated shipment notification email containing your tracking numbers. You can monitor your delivery directly via the provided link, use the global parcel tracking network 17track.net, or log into your secure account portal at https://shapellefit.com/.

I SELECTED THE WRONG SIZE, COLOUR, OR ADDRESS. CAN THIS BE CHANGED?

Please contact our support team immediately to check your order's fulfillment status. If the package has not yet entered the processing phase at our distribution center, we will update your size, colour, or address details. Once dispatched, changes cannot be made, and the customer assumes full liability for incorrect selections or logistical errors.

I WOULD LIKE TO CANCEL, RETURN, OR EXCHANGE MY ORDER. WHAT CAN I DO?

Please review our official Return & Exchange Policy page for full criteria, and reach out to our customer service team to initiate your request.

CAN YOU HELP WITH A DAMAGED PRODUCT?

We apologize if you have received a faulty item. Please submit a clear photograph of the damage along with your order number to contact@Shapellefit.com within 30 days of delivery. Our quality compliance team will evaluate the issue and arrange a complimentary replacement if a manufacturing defect is confirmed.

  • Please note: Sizing errors or failure to request order modifications prior to dispatch do not constitute a product quality issue. We provide size exchanges, but the customer is responsible for the return shipping costs of the original item.

4. PRODUCT & SIZING

HOW DO I FIND THE PRODUCTS THAT I NEED?

You can navigate our catalog by using specific keywords (e.g., shapewear, bodysuit, waist trainer) in the search bar, filtering by category via our main menu, or utilizing the specialized attributes filters on our collection pages.

I JUST HAD A BABY. HOW LONG SHOULD I WAIT UNTIL I USE YOUR PRODUCTS?

Congratulations on your new arrival! Generally, standard shapewear garments can be introduced one week postpartum. If you delivered via C-section, it is standard practice to wait at least two weeks to ensure proper healing. As body recovery timelines vary significantly, you must consult your medical professional for a personalized opinion.

HOW CAN I FIND THE CORRECT SIZE OF MY PRODUCT?

Every product page features an individual, specific size chart to guide your selection. For tailored advice or assistance regarding measurements, please connect with us online or email our team at contact@Shapellefit.com.

I'M IN BETWEEN SIZES. WHAT SHOULD I DO?

Our compression shapewear is precisely engineered to sculpt and smooth your silhouette. Selecting a size too small will cause discomfort and unwanted bulges. Please measure your bust, waist, and hips thoroughly before ordering. Since our premium structuring runs smaller than traditional high-street sizing, we highly recommend purchasing one size larger for the optimal balance of comfort and compression.

5. SHIPPING & DELIVERY

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Your total delivery timeline is calculated as: Processing Time (1–5 business days) + Shipping Transit Time. Under our updated UK schedules, standard transit takes 5–9 business days, while Express Shipping takes 4–7 business days. If you opted for a premium express tier and the package faces a carrier delay beyond our stated limits, please contact us for a shipping fee adjustment.

HOW CAN I FIND OUT WHERE MY PACKAGE IS?

Refer to your shipping confirmation email for your official tracking ID. You can input this reference number into the global tracking engine at 17track.net or check your shipment logs inside your customer dashboard on our store.

MY PACKAGE IS SHOWING AS DELIVERED, BUT I HAVE NOT RECEIVED IT. WHAT SHOULD I DO?

Before escalating a claim, please execute our standard safety protocol: inspect around your property for secure drop-off spots, consult with neighbors, and verify if an "Attempted Delivery" card was left. Additionally, allow 24 hours to pass, as certain courier systems digitally mark parcels as delivered while still on the final delivery route. If the item is still unlocated, contact the local courier to initiate an investigation, or reach out to us at contact@Shapellefit.com for assistance.