Tracking Order

Diretrizes compreendidas. Segue a modelagem corporativa final para a página "How to Track Your Order" (Como Rastrear Seu Pedido), purificada com os dados da sua marca (Shapellefit) e otimizada com um layout escaneável e focado em segurança para o mercado do Reino Unido (UK):

How to Track Your Order

1. Tracking Link and Dispatch Confirmation

Once your order has been dispatched from our fulfillment center, an automated shipping confirmation email containing your official tracking numbers will be generated. If you have not received this notification within our standard processing window, please contact our support team at contact@Shapellefit.com for an immediate update on your order's progress.

2. Self-Service Tracking Platform

To monitor the real-time logistics status or download your official proof of delivery, please input your tracking number or reference ID directly into the global parcel tracking network:

🌐 Official Tracking Platform: 17track.net

3. Delivery Discrepancies and Inquiries

  • Non-Delivery Claims: If your package has not arrived within 30 days of your initial purchase date, you are required to formally log a claim with our Customer Service team within 180 days of order placement. Our compliance department will review and respond within 24 business hours. Please note that claims submitted after this strict 180-day window cannot be legally processed or accepted.

  • Unreceived Packages (Marked as Delivered): In the event that the carrier's electronic log indicates a successful delivery but you have not received the parcel, please execute the following protocol before contacting support:

    • Thoroughly inspect all secure drop-off areas around your property where the courier may have concealed the package.

    • Consult with immediate neighbours to verify if the shipment was inadvertently dropped at an adjacent address.

    • Check for any physical "Attempted Delivery" notifications left by the courier.

    • Allow an additional 24 hours for transit. Certain carrier electronic scanning systems trigger a premature "Delivered" status while the package is still on the final delivery vehicle.

If the shipment remains unlocated after following these verification steps, please contact the courier directly with your tracking ID to initiate a formal investigation. Should the carrier fail to provide an adequate resolution, escalate the matter to our department at contact@Shapellefit.com with your courier case number.